Benefits
Avoid the costs of transporting and mobilizing maintenance technicians by using Dragsa Connect
Real-time communication
Dragsa notifies errors after monitoring your assets and alerts maintenance technicians to make audiovisual calls with field operators in real-time.
Agile and collaborative teamwork
We facilitate technicians' work with drawing tools, component identification, a chat, and a report log to support their work.
Complete assistance records
At Dragsa, we supervise all operations carried out by maintenance technicians with call and chat history, as well as the report generated after completing the maintenance on the devices worked on.
How it works?
Dragsa Connect is an innovative communication system between operators and maintenance technicians.
01.
Remote repair and assistance
Technicians can join scheduled calls and stay online, ready to be contacted by clients. At the same time, clients can see which technicians are available and request assistance with a single click.
02.
Human asset management
With Dragsa Connect, access a global chat with video call tools that connect all users, technicians, and operators, regardless of their location, industry, or sector, all in a single platform.
03.
Agile experience
Dragsa Connect specializes in streamlining processes, offering a set of tools that draw strokes, icons, and shapes on the video call recording, facilitating the location of hardware failures and communication between the team.
04.
Document viewer during call
Dragsa Connect is designed to streamline assistance processes, offering advanced tools that allow drawing strokes, icons, and shapes directly on the video call recording.
05.
Record all assistances
Dragsa Connect stores all assistances performed on the platform, including chat history, shared files, and a detailed report at the end of the maintenance. This report documents the hours worked and repairs performed, providing a complete record of each intervention.
Documentation
No technical knowledge required
Dragsa provides both a basic and advanced manual to help users learn how to use each of the platform's features
Organized Information
Dragsa's documentation is modularly structured, organized into sections covering features and elements.
A Wiki format is used, allowing information to be effectively linked and navigation to be facilitated.
Detailed Explanations
Dragsa provides comprehensive descriptions of each of its features, covering a level of detail ranging from the smallest elements of the platform to the most complex services and functionalities.
Each explanation includes practical examples, making it easier to understand and effectively use the platform.
Video Guides
Each section and module of Dragsa's documentation includes a self-guided video that provides a visual guide for users.
These explanatory videos demonstrate how to create, edit, delete, customize, and interact with each of the elements.
Much more than asset monitoring