Price
Contact with sales

Remote technical assistance

Reduce maintenance costs with a collaborative system that allows a technician to assist an operator remotely with tools that facilitate team communication. Reduce maintenance costs with a collaborative system that allows a technician to assist an operator remotely with tools that facilitate team communication.
Benefits

Avoid the costs of transporting and mobilizing maintenance technicians by using Dragsa Connect

Real-time communication

Dragsa notifies errors after monitoring your assets and alerts maintenance technicians to make audiovisual calls with field operators in real-time.

Agile and collaborative teamwork

We facilitate technicians' work with drawing tools, component identification, a chat, and a report log to support their work.

Complete assistance records

At Dragsa, we supervise all operations carried out by maintenance technicians with call and chat history, as well as the report generated after completing the maintenance on the devices worked on.
How it works?

Dragsa Connect is an innovative communication system between operators and maintenance technicians.

01. Remote repair and assistance Technicians can join scheduled calls and stay online, ready to be contacted by clients. At the same time, clients can see which technicians are available and request assistance with a single click.
02. Human asset management With Dragsa Connect, access a global chat with video call tools that connect all users, technicians, and operators, regardless of their location, industry, or sector, all in a single platform.
03. Agile experience Dragsa Connect specializes in streamlining processes, offering a set of tools that draw strokes, icons, and shapes on the video call recording, facilitating the location of hardware failures and communication between the team.
04. Document viewer during call Dragsa Connect is designed to streamline assistance processes, offering advanced tools that allow drawing strokes, icons, and shapes directly on the video call recording.
05. Record all assistances Dragsa Connect stores all assistances performed on the platform, including chat history, shared files, and a detailed report at the end of the maintenance. This report documents the hours worked and repairs performed, providing a complete record of each intervention.
Documentation

No technical knowledge required

Dragsa provides both a basic and advanced manual to help users learn how to use each of the platform's features
Organized Information
Dragsa's documentation is modularly structured, organized into sections covering features and elements. A Wiki format is used, allowing information to be effectively linked and navigation to be facilitated.
Detailed Explanations
Dragsa provides comprehensive descriptions of each of its features, covering a level of detail ranging from the smallest elements of the platform to the most complex services and functionalities. Each explanation includes practical examples, making it easier to understand and effectively use the platform.
Video Guides
Each section and module of Dragsa's documentation includes a self-guided video that provides a visual guide for users. These explanatory videos demonstrate how to create, edit, delete, customize, and interact with each of the elements.
Dragsa tiene una wiki propia